Authorized officers of the rank of Deputy Secretary/Equivalent or Head of the Office at Sub Center / Unit / Branch of Government Organization / PSU / Autonomous Bodies / Local Bodies / Constitution Bodies / Statuary Bodies can register as Primary User on GeM.
HoD/primary user is required to fill online registration form after clicking the following link to get registered on GeM portal. Https://gem.gov.in/register/org/signup
For Using GeM portal first a Primary User needs to register on GeM portal. Requirement of Registration on GeM are as follows:
No. Both are the same. They are just separate nomenclatures. The HoD/Primary User is a representative of Buyer Organization. HoD is not to be confused with Head of Department in Government parlance. HoD / Primary user registration is meant for registration of that organization on GeM portal and for creation of roles and monitoring of activities of all secondary users of that organization.
Yes, Aadhaar No. is a must for using GeM for primary and secondary users. All online documents in GeM are e-signed through an OTP received on mobile no. linked with Aadhaar.
Aadhar details collected by GeM are solely for user verification and to apply e-signing on the documents. The e-sign is at par with digital signatures as per Information Technology Act Amendment 2008 and it works based on details available in Aadhar database of UIDAI and there is no interference / intrusion in their personal details
No, only official email id provided by government organizations can be used for registering on GeM.
No, Biometric attendance ID is not mandatory for using GeM. Applicant can fill their office ID/employee ID in the field of Biometric attendance ID in case they are not having BAS.
Any officer from administration of the organization who is authorized to verify the details of primary user can be the Verifying/authenticating officer. He/She must be at the level of Under Secretary/Equivalent or above.
Role of HoD/Primary User in GeM is to create Secondary users for his organization i.e. Buyer, consignee, DDO/ Paying Authority. He/She can add secondary users after clicking on Manage Users tab after logging in the GeM portal. HoD/Primary User cannot perform Buying functions on the portal.
Once the Primary user has added the secondary user, User ID and password of Secondary user will be sent to the secondary user’s Email ID and mobile number respectively.
Any officer of the organization can be made Secondary user. Secondary user should not be below the rank of Section Officer.
Four types of roles are performed by Secondary users in GeM portal.
1. Buyer: Buyer will select the item for purchase and will place the order on behalf of his organization.
2. Consignee: Consignee will receive the item and will generate the PRC and CRAC certificate.
3. DDO (only for PFMS payment mode users): DDO will forward the bill to PAO of PFMS.
4. (NOTE:-In case of PFMS payment method, there is no role of Paying Authority / PAO in GeM. PAO from PFMS just needs to login to PFMS portal to make the payment after the bill has been forwarded by DDO to PFMS portal. PAO from PFMS can see and verify on-line the various documents related to the procurement before making payment.)
5. Paying Authority / PAO (for other than PFMS payment mode users): Paying Authority / PAO will make the payment to supplier/vendor.
DDO role is to forward the bills to PFMS, which is finally paid by Paying Authority of PFMS after logging in PFMS portal. DDO role in GeM is restricted to the central government users using payment through PFMS.
For users Other than PFMS, Paying Authority / PAO role is to make payment for the bill processed by Buyer through online banking OR other methods
No, Only Buyer and Consignee role can be given to same person. PAO/DDO role can be given to a person other than Buyer / Consignee only
No, Primary user and Secondary user roles cannot be performed by same officers. Secondary user always needs to be different from Primary user.
In case, there is no Order Count on HOD's Profile ( in other words, if no transaction has been done on GeM) , concerned Primary User may send their duly filled application in the prescribed format to the GeM Buyer-Admin. HOD needs to download the form and send the scan copy of the duly filled form to the GeM Buyer-Admin at l.steephen@gem.gov.in . Email shall be sent from the registered email ID of the Primary User only. The account will be deleted within three working days if request found to be in order, with an email notification to the applicant.
All Central government and State Government Ministries/Departments including its attached/subordinate offices, Central and State autonomous bodies, Central and State Public Sector Units and local bodies etc. are authorized to make procurement through GeM portal.
No, HoD/Primary user cannot make any purchase activity on GeM. He/She can only authorize other officers as Secondary users who in turn can make procurement for their organization. He/She can see the various purchase activities being made by Secondary users
Procedure to make purchase on GeM:
The procuring authorities will satisfy themselves that the price of the selected offer is reasonable. GeM may be utilized by Government buyers (at their option) for direct online purchase. Ensuring Reasonability of Prices for procurement is the responsibility of the Buyer Organization.
Please refer Rule 149 of GFR 2017 The GeM portal shall be utilized by the Government buyers for direct on-line purchases as under :-
Yes, the purchases made on GeM are governed by Rule 149 of GFR 2017.
In case of Direct Purchase, the items will be delivered as per delivery period notified by the supplier on GeM for particular item. In case of Bidding /RA, Delivery Period will be as per stipulations made by the buyer in the bid document.
While creating e-bid, Additional parameters field have been given to the buyer to indicate the special requirements of the product.
Staggered delivery is possible, extended delivery can be provisioned while creating bid.
Yes, Buyer can cancel the ongoing E-bid any time
E-PBG is being provisioned and in its final stage
Please refer Rule 149 of GFR 2017 The GeM portal shall be utilized by the Government buyers for direct on-line purchases as under :-
1. Up to Rs.50, 000/- through any of the available suppliers on the GeM, meeting the requisite quality, specification and delivery period. The procuring authorities will certify the reasonability of rates.
2. Above Rs.50,000/- and up to Rs.30,00,000/- through the GeM Seller having lowest price amongst the available sellers, of at least three different manufacturers, on GeM, meeting the requisite quality, specification and delivery period. The tools for online bidding and online reverse auction available on GeM can be used by the Buyer if decided by the competent authority. The procuring authorities will certify the reasonability of rates.
3. Above Rs.30,00,000/- through the supplier having lowest price meeting the requisite quality, specification and delivery period after mandatorily obtaining bids, using online bidding or reverse auction tool provided on GeM. The procuring authorities will certify the reasonability of rates.
The GeM prices cannot be taken for comparison for offline purchase as the prices are dynamic. The GeM prices are only valid for procurement through the GeM portal. Further the Market Prices of various Goods and Services as offered by sellers on GeM are offer prices. For getting best competitive rates, GeM recommends use of the bidding tool available on the portal.
The prices on GeM are dynamic. Sellers’ can add or remove any product and change their offer price any time. However in case of Direct Purchase, during carting period of 5 days, rates for carted quantity, for that buyer, are frozen for five days against any upward revision by seller.
Yes, the purchase officer has to take necessary approvals of competent authority of their department in accordance with GFR and other Government instructions applicable to them.
In case of Direct Purchase, during carting period of 5 days, rates for carted quantity, for that buyer, are frozen for five days against any upward revision by Seller
Standard LD clause of GeM will apply.
On GeM, the filters for selecting goods which are Preferential Market Access (PMA) compliant and those manufactured by Small Scale Industries(SSI), enables the Government buyers to procure Make in India and SSI goods very easily. Easily accessible MIS also enables the administrators and policy makers to easily and effectively enforce the Government regulations on PMA and SSI sourcing.
Yes, technically it is possible and depends on Buyer when he wants to open the Bid. However Buyers are advised against keeping bid opening dates on holidays because it may result in causing inconvenience to prospective bidders and curtailing competition.
Yes, Buyer can select multiple consignee locations at the time of e-bid creation.
For Central Govt. Ministries or Departments, the procurement of Goods and Services available on GeM is mandatory.
For Services there is a provision of including SLAs. For the Product, the users can stipulate SLA conditions while creating bids • Al l the buyers are free to appoint their own quality assurance team or a third party agency. GeM is also engaging third party inspection/ Certifying agencies to carry out such function
Procurement can be done as per GFR provisions
GST is being integrated for verification at the time of registration and to display applicable tax
Yes it can be done with mutual consent after legal Vetting
Functionality to amend the contract is being worked out.
GeM is the Govt. Public Procurement Portal with maximum online reach and highest credibility, with many registered Govt. customers across the Country. It has the following features and benefits:
The “Seller(s)” on GeM will be the OEMs (Original Equipment Manufacturers) and/or their authorized channel partner(s)/ resellers (having any general authorization / dealership of the OEM to sell their product in open market) and e- Marketplaces.
To sell on GeM
You can start with even one listing and can gradually increase number of listings.
AADHAAR No. is must for using GeM for Buyers and Sellers for; verification of identity of individuals using the portal and also for e-signing of online GeM contract documentations, using verification of One Time Password (OTP) received on mobile no linked with AADHAAR
Registration process is online and no physical document is required.
The “Seller(s)” on GeM will be the OEMs (Original Equipment Manufacturers) and/or their authorized channel partner(s)/ resellers (having any general authorization / dealership of the OEM to sell their product in open market) and e- Marketplaces.
Yes, you can sell both Goods as well as Services on GeM; however you need to register separately for the two categories.
As a seller, you will set the price of your products. However, it is up to the Purchaser to select the product as per his requirements. Contract shall be placed by buyer only if he is satisfied with reasonableness of price offered by you.
Not at present. However, the modalities are being worked out.
You can start with even one listing and can gradually increase number of listings.
While pricing the products on GeM, please include for logistics, packing & forwarding, all taxes, duties including Excise Duty, Service Tax & CST/VAT and all local taxes such as octroi, entry tax etc. as applicable for specific delivery location to arrive at the Selling Price on ALL INCLUSIVE basis, with free delivery at Consignee site basis.
While putting offer in RA and e bid, Additional parameters have been given to the vendor to indicate the specialty / superiority of the product.
Any Vendor, who has registered their product in that particular category of product and services, can participate in Reverse Auction and E bid so long he has registered his product 48 hours prior to closing of RA / E Bid
It is 7 days from date of creation of bid only if Seller is already registered in particular category of product and service for which E-bid is created.
Yes, all seller/vendor can see all ongoing E- bids on their dashboard.
The eligible supplier having lowest price among the participated suppliers on the GeM, meeting the requisite quality, specification and delivery period.
It is the Seller’s responsibility to deliver the product safely to the consignee.
This is because you did not enter your Billing Address while registering on GeM
Steps for entering the billing address:The payment will be made directly to your bank account by the paying authority of the buyer ideally within 10 days after receipt and acceptance of the Goods/ Services
No. The decision of the Buyer/Consignee will be final and binding in this regard. It is Seller’s responsibility to safely deliver goods at consignee destination.
No, it is the Seller’s responsibility to deliver the products safely to the consignee.
Yes. Helpdesks/ Call Centre on working days basis are functional who would address the issues raised by the stakeholders.
Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.
Through seller dashboard, GeM will make it really easy for you to manage your orders. Wherever a customer places an order, GeM will send you an e-mail alert. You need to deliver within the time frame to the Consignee as prescribed in the Contract/SO/PO.
GST is being integrated for verification at the time of registration and to display applicable tax
Yes, Help Desk can be reached at 1-800-102-3436 (1-800-102-E-GEM) /1-800-419-3436 (1-800-419-E-GEM)
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