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3. Service Agreement

3.1. Service Scope

The Service Provider is required to provide resources including human resources to manage the Pest Control using permitted chemicals, (to ensure, as a minimum), covering of spraying floors/ corners for mosquitoes ,fumigation ,pest retardant treatment for all pests including wood destroying insects, injection of non-chemical insect baits etc. for maximum preventive protection. The Buyer can select one or multiple categories of Pest Control Service. Categories of Pest Control Service are mentioned below:

3.1.1. Rodent Control Service

This services will carried out for controlling rat problem inside as well as outside the premises and safeguarding the important files, papers, Boxes, carpets, electrical and Telephone wiring, wooden ceiling, paneling, cardboards, raw materials etc. from rodents damage. This service will be provided in the entire Buyer premises inside the building area including office cabins, rooms toilets corridors, false ceilings etc. and outside the building premises.

The treatment will be carried out by mechanical trapping with glass cleaning chemicals/agents and cleaning of partitions, paneling etc.

Roda-boxes or tunnels along with glue pads placed on each floor including basement area and service provider will keep on changing their location/position during his visit at the Buyers Department, using glue-boards and poison baiting in outside area only.

The Service Provider would provide Rodent control for control of Rats, Mice etc. in entire building including basement, Cable Trenches, Electrical Rooms, Air Handling Rooms, Substation, All the shafts Rooms Etc. He shall visit daily in addition to the frequency of the pest control service as per the contract for changing and replacing the glue pads/bait-stickers & used glue pads, which should be disposed off outside the building.

3.1.2. Disinfestations Services

This service should be carried out for controlling all types of crawling insects such as cockroaches, silverfish, bedbugs, red ants, black ants, spiders, lizards etc. The services will be provided in the entire office area by gel application or by spray for at least once a month if the frequency of pest control is more than once a month during the contract period with the Buyer Department. Complete premise including drainage chambers to be treated with pesticide and anti-bacterial compound,

3.1.3. Vector Control Service

This service should be carried out for controlling mosquitoes, flies and other flying insects. This will be provided by treating the breeding areas such as open drains, dustbins, garbage area, receiving area entry points front and rear area of the plant under the bushes, damp area along the walls etc. This treatment will be carried out by outdoor spray, indoor spray and using larvicides during the contract period with the Buyer Department.

3.1.4. Termite Control Service

Injecting termiticide into affected portions of the wood work. Wood work in contact with machinery for example, door frames, cabinets, cupboards etc. shall be treated by drilling and injecting termiticide at the points of contacts. Through drilling holes at the junctions of the walls and the floor and pumping chemicals through these holes, wherever necessary. The drilled holes are effectively sealed thereafter. The application of blanket spray and dusting wherever necessary.

3.1.5. General Pests/Insects

The Service Provider would ensure spraying for control of general pests in and around the building, Lift lobbies, around floor, main Entrance etc, honeycomb removal as and when required

3.2. Terms and Conditions

3.2.1. Buyers Obligations

1. The Buyer Department shall ensure that the Service Provider gets the required access to all the areas and rooms for providing the aforementioned services.

2. To approve the format of the monthly monitoring report and make payments after deducting the amount, if liable as per the SLA.

3. Intimation proposing the date/time of treatment must be sent in advance to the Service Provider. Any change in the proposed date if desired will be intimated to the Service Provider and they shall have to adjust his work schedule accordingly.

4. The Buyer Department must mention if the area includes Garden or Outdoor area as part of the area quoted by them.

5. The Buyer Department must inform the Service Provider the Date and Time of the Service to be performed in accordance to the frequency mentioned by them for the contract period.

3.2.2. Service Providers Obligations

The Service Provider would submit a monthly monitoring report as mutually agreed by the Buyer Department.

The Service Provider would provide the necessary consumables for the service.

All Taxes and Levies are to be included in the prices quoted by the Service Provider.

3.2.3. Special Terms and Conditions

 1. The Service Provider shall in no case transfer the services; it is required to perform under this agreement to any other Service Provider or person.

 2. Pesticides/Insecticides which are to be used should be recommended by WHO and Central Insecticide Board. A certificate to this effect shall be given by the Service Provider to the Buyer Department.

 3. Modern equipment are to be used and the list of the equipment to be used is to be submitted by the Service Provider before the start of the service. Safety in this regard will be the sole responsibility of the Service Provider.

 4. The Service Provider must specify the chemicals along with percentage and quantity and their antidote which will be used and submit the same to the Buyer Department before the start of service.

 5. The Service Provider needs to ensure that the service is carried out after the official working hours or holidays.

 6. Special care must be taken to prevent hazard due to use of toxic insecticides. All chemicals used must be safe for human and livestock. DDT and other chlorinated products must not be used

 7. The Service Provider has to ensure that no harm or problem is caused to the Buyers property during the service.

 8. Storeroom and lunch room area must be treated with extra care. All fixtures/fittings and electrical gadgets including refrigerator, cooler etc. must be checked regularly to ensure disinfestations.

 9. The Service Provider has to take special care that no electronic instruments are harmed during the service.

 10. All the equipment (eg Roda boxes) and consumables (eg: pesticide spray) required for the service will be provided by the Service Provider at no extra cost to the Buyer Department and it should be of the best quality not detrimental to the health of the employees.

 11. If at any time during the contract period, the treatment is found ineffective, the Service Provider shall be required to repeat the treatment to make it effective at his own cost.

 12. This office may require the service provider to dismiss or remove from the site of work, any person or persons, employed by the service provider, who may be incompetent or for his/ her/their misconduct and the service provider shall forthwith comply with such requirements. The Service provider shall replace immediately any of its personnel, if they are unacceptable to this office because of security risk, incompetence, conflict of interest and breach of confidentiality or improper conduct upon receiving written notice from office.

3.3. Payment

S No. Duration Of The Contract Frequency of The Pest Control Service Suggested Payment Schedule
1 Less Than a Month Weekly Monthly
2 More Than a Month but less than or equal to a Quarter (3 months) Fortnightly Weekly/ Fortnightly/ Monthly Monthly
3 Quarter and above Weekly/ Fortnightly/ Monthly Quarterly Half Yearly Monthly Quarterly Half Yearly

3.4. Penalty and Termination

S.No Service level agreement Service level agreement
1 If the service is not carried out as per the frequency or the proposed date. (Example: Replacing of glue pads not carried out as per the frequency mentioned.) It will be treated as absenteeism and the same penalty as Rs 500 will be levied on the Service Provider per personnel per day
2 If the employee is found responsible for any theft, loss of material/ articles and damages Immediate payment in actuals, equivalent to the value of the article theft/lost/damaged or replacement as decided by the buyer depending on the gravity of the act.
3 If the employee is found responsible for disobedience/ misconduct Warning/counselling/Immediate replacement within 2 days or Rs 500 fine to be levied as decided by the buyer depending on the gravity of the act
4 For ineffective pest control per incident The Service Provider has to do the Pest control for that area again and a penalty of 1% will be levied on the billed amount per incident
5 Found using chemical/material outside the specified list of safe consumables as per WHO/ Central Insecticide Board The Service Provider can be terminated from the contract with cancellation charges @ 5% of the contract value
6 Cumulative Penalty Cumulative Penalty cannot exceed more than 10% of the total contract value.