When are returns not possible?
There are certain scenarios where it is difficult to support returns. These situations are as under:
- Return request is made outside the specified time frame i.e. after 10 days of receipt of goods.
- Product is damaged because of use or product is not in the same condition as received
- Any consumable item which has been used or installed
- Products with tampered or missing serial numbers
- Anything missing from the package received such as accessories
Return Process
Login to GeM.
- Create a Return Request on GeM
- Go to 'My Orders'
- Click 'Return' to open the Return Request form
- Select 'Replacement'
- 'Item to be Returned' is picked up
- The item to be returned will be picked up by the Supplier.
- Replacement Initiated
- The seller will replace the item