1-800-419-3436 / 1-800-102-3436 
Support Desk
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All the transactions performed on 2.0 is available here. To access Market click "Home".
Authorized officers of the rank of Deputy Secretary/Equivalent or Head of the Office at Sub Center / Unit / Branch of Government Organization / PSU / Autonomous Bodies / Local Bodies / Constitution Bodies / Statuary Bodies can register as Primary User on GeM.
HoD/primary user is required to fill online registration form after clicking the following link to get registered on GeM portal. Https://gem.gov.in/register/org/signup
For Using GeM portal first a Primary User needs to register on GeM portal. Requirement of Registration on GeM are as follows:
No. Both are the same. They are just separate nomenclatures. The HoD/Primary User is a representative of Buyer Organization. HoD is not to be confused with Head of Department in Government parlance. HoD / Primary user registration is meant for registration of that organization on GeM portal and for creation of roles and monitoring of activities of all secondary users of that organization.
Yes, Aadhaar No. is a must for using GeM for primary and secondary users. All online documents in GeM are e-signed through an OTP received on mobile no. linked with Aadhaar.
Aadhar details collected by GeM are solely for user verification and to apply e-signing on the documents. The e-sign is at par with digital signatures as per Information Technology Act Amendment 2008 and it works based on details available in Aadhar database of UIDAI and there is no interference / intrusion in their personal details
No, only official email id provided by government organizations can be used for registering on GeM.
No, Biometric attendance ID is not mandatory for using GeM. Applicant can fill their office ID/employee ID in the field of Biometric attendance ID in case they are not having BAS.
Any officer from administration of the organization who is authorized to verify the details of primary user can be the Verifying/authenticating officer. He/She must be at the level of Under Secretary/Equivalent or above.
Role of HoD/Primary User in GeM is to create Secondary users for his organization i.e. Buyer, consignee, DDO/ Paying Authority. He/She can add secondary users after clicking on Manage Users tab after logging in the GeM portal. HoD/Primary User cannot perform Buying functions on the portal.
Once the Primary user has added the secondary user, User ID and password of Secondary user will be sent to the secondary user’s Email ID and mobile number respectively.
Any officer of the organization can be made Secondary user. Secondary user should not be below the rank of Section Officer.
Four types of roles are performed by Secondary users in GeM portal.
1. Buyer: Buyer will select the item for purchase and will place the order on behalf of his organization.
2. Consignee: Consignee will receive the item and will generate the PRC and CRAC certificate.
3. DDO (only for PFMS payment mode users): DDO will forward the bill to PAO of PFMS.
4. (NOTE:-In case of PFMS payment method, there is no role of Paying Authority / PAO in GeM. PAO from PFMS just needs to login to PFMS portal to make the payment after the bill has been forwarded by DDO to PFMS portal. PAO from PFMS can see and verify on-line the various documents related to the procurement before making payment.)
5. Paying Authority / PAO (for other than PFMS payment mode users): Paying Authority / PAO will make the payment to supplier/vendor.
DDO role is to forward the bills to PFMS, which is finally paid by Paying Authority of PFMS after logging in PFMS portal. DDO role in GeM is restricted to the central government users using payment through PFMS.
For users Other than PFMS, Paying Authority / PAO role is to make payment for the bill processed by Buyer through online banking OR other methods
No, Only Buyer and Consignee role can be given to same person. PAO/DDO role can be given to a person other than Buyer / Consignee only
No, Primary user and Secondary user roles cannot be performed by same officers. Secondary user always needs to be different from Primary user.
In case, there is no Order Count on HOD's Profile ( in other words, if no transaction has been done on GeM) , concerned Primary User may send their duly filled application in the prescribed format to the GeM Buyer-Admin. HOD needs to download the form and send the scan copy of the duly filled form to the GeM Buyer-Admin at l.steephen@gem.gov.in . Email shall be sent from the registered email ID of the Primary User only. The account will be deleted within three working days if request found to be in order, with an email notification to the applicant.
All Central government and State Government Ministries/Departments including its attached/subordinate offices, Central and State autonomous bodies, Central and State Public Sector Units and local bodies etc. are authorized to make procurement through GeM portal.
No, HoD/Primary user cannot make any purchase activity on GeM. He/She can only authorize other officers as Secondary users who in turn can make procurement for their organization. He/She can see the various purchase activities being made by Secondary users
Procedure to make purchase on GeM:
The procuring authorities will satisfy themselves that the price of the selected offer is reasonable. GeM may be utilized by Government buyers (at their option) for direct online purchase. Ensuring Reasonability of Prices for procurement is the responsibility of the Buyer Organization.
Please refer Rule 149 of GFR 2017 The GeM portal shall be utilized by the Government buyers for direct on-line purchases as under :-
Yes, the purchases made on GeM are governed by Rule 149 of GFR 2017.
In case of Direct Purchase, the items will be delivered as per delivery period notified by the supplier on GeM for particular item. In case of Bidding /RA, Delivery Period will be as per stipulations made by the buyer in the bid document.
While creating e-bid, Additional parameters field have been given to the buyer to indicate the special requirements of the product.
Staggered delivery is possible, extended delivery can be provisioned while creating bid.
Yes, Buyer can cancel the ongoing E-bid any time
E-PBG is being provisioned and in its final stage
Please refer to Contact Us Page of GeM and request the respective DCEO for category addition along with a request from a Govt. Buyer. Also Include the TP (Technical Parameters) and List of Values in an excel sheet with your request for category or sub category addition.
Under PAC buying, a Buyer can purchase any specific Brand or Model up to INR 30,00,000 Lakh only. Please note – Bidding is not allowed in PAC Buying which further means that PAC Buying is restricted till 30 Lakhs.
Please refer Rule 149 of GFR 2017 The GeM portal shall be utilized by the Government buyers for direct on-line purchases as under :-
1. Up to Rs.50, 000/- through any of the available suppliers on the GeM, meeting the requisite quality, specification and delivery period. The procuring authorities will certify the reasonability of rates.
2. Above Rs.50,000/- and up to Rs.30,00,000/- through the GeM Seller having lowest price amongst the available sellers, of at least three different manufacturers, on GeM, meeting the requisite quality, specification and delivery period. The tools for online bidding and online reverse auction available on GeM can be used by the Buyer if decided by the competent authority. The procuring authorities will certify the reasonability of rates.
3. Above Rs.30,00,000/- through the supplier having lowest price meeting the requisite quality, specification and delivery period after mandatorily obtaining bids, using online bidding or reverse auction tool provided on GeM. The procuring authorities will certify the reasonability of rates.
The GeM prices cannot be taken for comparison for offline purchase as the prices are dynamic. The GeM prices are only valid for procurement through the GeM portal. Further the Market Prices of various Goods and Services as offered by sellers on GeM are offer prices. For getting best competitive rates, GeM recommends use of the bidding tool available on the portal.
The prices on GeM are dynamic. Sellers’ can add or remove any product and change their offer price any time. However in case of Direct Purchase, during carting period of 5 days, rates for carted quantity, for that buyer, are frozen for five days against any upward revision by seller.
For direct purchase a business validation has been incorporated in the system that the same buyer from the same seller for the same product can order a maximum of Rs 50,000 - this is per week restriction. It is recommended that for larger order Bid and RA process be used. Exception to this is automobiles.
No, change of specification is not possible once a bid is created. Any attempt by the buyer to amend the item specifications in the bid-sheet is in conflict with the very idea of an open marketplace and is bound to lead to allegations of bid rigging and collusion with select suppliers.
GeM portal is a marketplace which offers only the listed products and services for procurement. Items which are not listed by the vendors on the marketplace cannot be procured, either through Direct or L1 purchase or through Bid or RA process.
Yes, the purchase officer has to take necessary approvals of competent authority of their department in accordance with GFR and other Government instructions applicable to them.
In case of Direct Purchase, during carting period of 5 days, rates for carted quantity, for that buyer, are frozen for five days against any upward revision by Seller
Standard LD clause of GeM will apply.
On GeM, the filters for selecting goods which are Preferential Market Access (PMA) compliant and those manufactured by Small Scale Industries(SSI), enables the Government buyers to procure Make in India and SSI goods very easily. Easily accessible MIS also enables the administrators and policy makers to easily and effectively enforce the Government regulations on PMA and SSI sourcing.
For the terms and conditions for Automobiles, please use the link
https://gem.gov.in/news/news/showFile/Automobiles.pdf.
Kindly refer to the link
https://gem.gov.in/news/news/showFile/DOsandDONTsforbuyers.pdf.
Please contact 0124-6103700 for any queries and complaints.
Alternatively, please raise Tickets at Support Desk.
Kindly refer to the link
https://gem.gov.in/mou
Kindly refer to the link
https://gem.gov.in/mou
Yes, technically it is possible and depends on Buyer when he wants to open the Bid. However Buyers are advised against keeping bid opening dates on holidays because it may result in causing inconvenience to prospective bidders and curtailing competition.
Yes, Buyer can select multiple consignee locations at the time of e-bid creation.
For Central Govt. Ministries or Departments, the procurement of Goods and Services available on GeM is mandatory.
For Services there is a provision of including SLAs. For the Product, the users can stipulate SLA conditions while creating bids • Al l the buyers are free to appoint their own quality assurance team or a third party agency. GeM is also engaging third party inspection/ Certifying agencies to carry out such function
Procurement can be done as per GFR provisions
GST is being integrated for verification at the time of registration and to display applicable tax
26th Jan, 2018 the upgraded version of GeM 3.0 will be launched.
GeM 3.0 will provide a more robust and flexible software platform and will be a major step in propelling GeM to become a truly world class e-marketplace.
New features addition to GeM 2.0 has been put on hold since 17-Nov-2017 and will resume once GeM 3.0 is launched, that is, post 26 Jan, 2018.
A: New bids on GeM 2.0 will be accepted up to 20-Jan-2018 and will resume on GeM 3.0 post 26 Jan, 2018.
It is recommended that only urgent and mandatory bids be placed post December 31st on GeM 2.0. Once bids are placed on GeM 2.0, bid process have to be completed and order has to be placed on GeM 2.0 only, latest by 31st March 2018.
GeM is in the process of migrating to new and improved GeM Version 3.0. Please ensure that all your Profile details such as email, mobile number and Aadhaar number have been updated before 29th Dec 2017 for a smoother transition. Please Note that only those Users whose profile details are complete and correct will be migrated to GeM 3.0.
Primary User (HoD) profile details need to be updated before 29th Dec 2017 for a smooth transition to Gem 3.0.
All Primary User (HoD) profile details such as email, mobile number and Aadhaar number, etc. need to be updated correctly.
Migration will not be done. Only those users whose profile details are complete and correct will be migrated to GeM 3.0.
All Secondary User profile details need to be updated before 29th Dec 2017 for a smooth transition to GeM 3.0.
All profile details such as email, mobile number and Aadhaar number, etc. need to be updated correctly for a smooth transition to GeM 3.0.
Buyer registration will be done on GeM 2.0 up to 31-Dec-2017 and will resume on GeM 3.0 post 26 Jan, 2018.
Yes it can be done with mutual consent after legal Vetting
Functionality to amend the contract is being worked out.
GeM is the Govt. Public Procurement Portal with maximum online reach and highest credibility, with many registered Govt. customers across the Country. It has the following features and benefits:
The “Seller(s)” on GeM will be the OEMs (Original Equipment Manufacturers) and/or their authorized channel partner(s)/ resellers (having any general authorization / dealership of the OEM to sell their product in open market) and e- Marketplaces.
To sell on GeM
You can start with even one listing and can gradually increase number of listings.
AADHAAR No. is must for using GeM for Buyers and Sellers for; verification of identity of individuals using the portal and also for e-signing of online GeM contract documentations, using verification of One Time Password (OTP) received on mobile no linked with AADHAAR
Registration process is online and no physical document is required.
The “Seller(s)” on GeM will be the OEMs (Original Equipment Manufacturers) and/or their authorized channel partner(s)/ resellers (having any general authorization / dealership of the OEM to sell their product in open market) and e- Marketplaces.
Yes, you can sell both Goods as well as Services on GeM; however you need to register separately for the two categories.
As a seller, you will set the price of your products. However, it is up to the Purchaser to select the product as per his requirements. Contract shall be placed by buyer only if he is satisfied with reasonableness of price offered by you.
Not at present. However, the modalities are being worked out.
You can start with even one listing and can gradually increase number of listings.
While pricing the products on GeM, please include for logistics, packing & forwarding, all taxes, duties including Excise Duty, Service Tax & CST/VAT and all local taxes such as octroi, entry tax etc. as applicable for specific delivery location to arrive at the Selling Price on ALL INCLUSIVE basis, with free delivery at Consignee site basis.
Please refer to Contact Us Page of GeM and request the respective DCEO for category addition along with a request from a Govt. Buyer. Also Include the TP (Technical Parameters) and List of Values in an excel sheet with your request for category or sub category addition. New Category will be added after 26th of January.
The manufacturers of compatible cartridges and those Sellers authorized by these manufacturers are requested to upload their products in "compatible Printer Ink cartridges" category.
Request you to also remove the products from the "Printer INK Cartridges" which is meant for Original OEMs.
Original OEM cartridges are to be added under "Printer INK Cartridges".
For Software category products published on GeM which are not covered under DGS&D and NICSI RC has to be reviewed by the GeM Administrator.
You need to upload any or all purchase orders and respective sale invoices for purchases made by Government agencies on DigiLocker.
Based on review, the product availability will be continued.
While putting offer in RA and e bid, Additional parameters have been given to the vendor to indicate the specialty / superiority of the product.
Any Vendor, who has registered their product in that particular category of product and services, can participate in Reverse Auction and E bid so long he has registered his product 48 hours prior to closing of RA / E Bid
It is 7 days from date of creation of bid only if Seller is already registered in particular category of product and service for which E-bid is created.
Yes, all seller/vendor can see all ongoing E- bids on their dashboard.
The eligible supplier having lowest price among the participated suppliers on the GeM, meeting the requisite quality, specification and delivery period.
The e-Bidding/RA invitation shall be extended to all the Sellers on GeM who get registered as Sellers and/or offer goods/services for the particular product category on GeM, 2 hours prior to closing time of e-Bidding.
Sellers will be able to see the prices of the selected Sellers for Financial Evaluation only after the completion of Technical Evaluation of the buyer is completed.
It is the Seller’s responsibility to deliver the product safely to the consignee.
This is because you did not enter your Billing Address while registering on GeM
Steps for entering the billing address:The payment will be made directly to your bank account by the paying authority of the buyer ideally within 10 days after receipt and acceptance of the Goods/ Services
No. The decision of the Buyer/Consignee will be final and binding in this regard. It is Seller’s responsibility to safely deliver goods at consignee destination.
No, it is the Seller’s responsibility to deliver the products safely to the consignee.
Yes. Helpdesks/ Call Centre on working days basis are functional who would address the issues raised by the stakeholders.
Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.
Through seller dashboard, GeM will make it really easy for you to manage your orders. Wherever a customer places an order, GeM will send you an e-mail alert. You need to deliver within the time frame to the Consignee as prescribed in the Contract/SO/PO.
GST is being integrated for verification at the time of registration and to display applicable tax
Yes, Help Desk can be reached at 1-800-102-3436 (1-800-102-E-GEM) /1-800-419-3436 (1-800-419-E-GEM)
CRISIL Ltd, M/s India Ratings and Research Pvt. Ltd. and Brickworks Ratings India Pvt. Ltd. are the empanelled agencies responsible for vendor assessment.
No, it is not mandatory. The Seller can opt for an assessment.
The vendor assessment form is available online on the Seller’s dashboard which needs to be filled so that it can be sent to one of the empanelled agencies.
The sellers will be marked as assessed and the report will reflect on the profile of sellers in the new GeM portal post 26th of January.
For the terms and conditions for Automobiles, please use the link
https://gem.gov.in/news/news/showFile/Automobiles.pdf.
Please contact 0124-6103700 for any queries and complaints.
Alternatively, please raise Tickets at Support Desk.
Registration with Udyog Aadhaar is required to become an MSME entity.
Sellers may note that any claim to being an MSME entity will be only validated through our integration with the MSME database of the Udyog Aadhaar.
Kindly update your Udyog Aadhaar as MSME entity failing which all such vendors will be disabled from being considered as MSME units.
No, if not updated as MSME in Udyog Aadhaar.
26th Jan, 2018 the upgraded version of GeM 3.0 will be launched.
GeM 3.0 will provide a more robust and flexible software platform and will be a major step in propelling GeM to become a truly world class e-marketplace.
New features addition to GeM 2.0 has been put on hold since 17-Nov-2017 and will resume once GeM 3.0 is launched, that is, post 26 Jan, 2018.
The Consultative Meeting for Sellers on November 21, 2017 – January 12, 2018 is to get feedback and suggestions from all our stakeholders for the better service of GeM in the ensuing years.
Seller/Service Providers registration details need to be updated before 27th Dec 2017 for a smoother transition.
Profile details of a Seller/ Service Provider such as Aadhaar number, GSTIN, CIN / TIN / UAM, Company’s PAN Number need to be furnished correctly.
Migration to GeM 3.0 will not be done for Sellers/Service Providers whose profile details are not complete and correct.
Seller registration will be done on GeM 2.0 up to 31-Dec-2017 and will resume on GeM 3.0 post 26 Jan, 2018.
Addition of new categories to GeM 2.0 has been put on hold from 30-Nov-2017 and will resume with GeM 3.0 post 26 Jan, 2018.
Listing of new products will be added on GeM 2.0 up to 31-Dec-2017 and will resume on GeM 3.0 after 26 Jan, 2018.
New bids on GeM 2.0 will be accepted till 01-Jan-2018 and will resume on GeM 3.0 after 26 Jan. 2018.
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